Q:Why are shoes on your website much cheaper than other websites?
The online kicks environment is competitive. There are many established vendors out there with years of experience and repeat customers backing their success. We are a new entry to the shoe-game and we want to stay here for a while. Because of our desire for success we are taking a chance by slashing our profits and taking losses to generate customer loyalty -- we know once you buy a pair of shoes from us, you are not going to be shopping anywhere else.

Q:Are your shoes authentic?
Yes, the shoes we sell are 100% authentic. Because we know our products and assure authenticity, we provide a 100% money-back guarantee on all our shoes. Please understand that we make every attempt to only sell 100% authentic footwear; however, if -- for any reason -- you are not completely satisfied with your purchase, we ask you to simply return them for a refund.

Q:What payment methods do you accept?
We accept VISA/MASTERCARD processed *securely* through our trusted and verified merchant account. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Please note, because of the large amount of deceptive fraud on the Internet, we can only ship to the billing address that is listed with your credit card company. Attempts to have footwear shipped to address that is not on file with your credit card company will result in a declined transaction.

Q:How long does shipping take?
Shipping normally takes 7-10 business days from the time of your order.

Q:What is the status of my order and how do I find out?
You can find out the status of your order and track it once it is sent out using http://www.ems.com.cn/english-main.jsp

Q:My item is out of stock. What do I do?
Feel free to visit our store for any replacement items you might like. You can either reply to any e-mail we have sent you with the names of the new items or ask help with our Live person.

Q:I am entering my credit card information in correctly, but i've received an e-mail stating my order was declined. What should I do?
Please Make sure that the name and billing address on your credit card matches the one that you give us when you make your order. Do not make any abbreviations on this billing address. Also make sure your AVS number (security code on the back) is correct as well. If this does not work, please try another credit card or contact us nowwatches@gmail.com about the issue and we will attempt to resolve it promptly.

Q:What is your Return Policy?
If you are not satisfied with the shoes you receive from us, please contact us within /*seven*/ days of received your shoes. It is our responsibility to provide every customer with complete satisfaction -- No question asked!
Please make sure the shoes have not been worn at all before sending them back to us. I will repeat: the shoes must be unworn or we will reject your refund. After we receive the returned package and verify the footwear to be in its original condition, we will refund your purchase price directly through the credit card you paid with. Customers are required to pay return freight on all returns.
Please ask us for returning address, do NOT return to the original address, coz there will be no one there taking care of return / exchange or refunding. We handle returns with the utmost concern. You may return unworn/undamaged goods within 30 days of your initial order. You must contact us before sending your order back to receive further instruction.

Q:Is my privacy protected?
We do not share your personal information with any 3rd party companies. We will delete your information upon request.

Q:Do you have wholesale prices?
At ToeToeShoes.Com we can offer wholesale or bulk. Please understand due to the rarity of this footwear we can not guarantee wholesale offerings on all the styles but we will work hard to satisfy all customers` need. For more information,please contact us at nowwatches@gmail.com

Q:Do you offer overnight shipping?
We do not offer overnight shipping.

Q:If there is any SALES PROMOTION?
Yes,We will offer 5 pieces of coupons per pair of shoes when you place the first order from our websites . The face value of the coupon is $5 . You can just use the coupon in your next new orders, and only one piece can be used for one pair ,i.e., we will give you $5 discount for each pair in your new order.